Refund policy

8.1. Subject to any other clause herein, Wise Buy Watches & Jewellery offer refunds for Online Orders if you change your mind regarding the goods ordered, less any applicable cancellation fee as set out in clauses 7.1.(a) or (b).

8.2. Where you claim there is a fault or defect for any product purchased for an Online Order, Wise Buy Watches & Jewellery will arrange for an appropriate and relevant jewellery expert or watch brand service representative to determine the alleged fault or defect upon the return of the product to us.

8.3. If the product is determined to be faulty or defective and returned in the same condition as it was when sold, Wise Buy Watches & Jewellery reserves its right to have the faulty or defective product restored.

8.4. Subject to clause 8.5 below, if the product is not determined to be faulty or defective, you may either accept the product back or apply for a cancellation to the Online Order pursuant to clause 7.

8.5. Due to health and hygiene reasons, Wise Buy Watches & Jewellery does not provide refunds for earrings and/or body pierced jewellery, unless the product does not comply with the provisions of the Competition and Consumer Act 2010.

8.6. Wise Buy Watches & Jewellery does not refund products which are sold as ‘Sale’ or ‘Clearance’ stock and are noted to be sold in ‘as is’ condition for any reason, including but not limited to, change of mind, unless the product does not comply with the provisions of the Competition and Consumer Act 2010.

8.7. Where Wise Buy Watches & Jewellery agrees to provide you with a refund, we reserve the right to refund to you the amount less any commission already paid to the relevant financial institution managing the transaction including, but not limited to, your credit card provider, ZIP Pay, ZIP Money, Alipay and Afterpay